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Shipping Policy

Standard Product Lead Times

At Metal Profiles Ltd, we are committed to delivering your products as swiftly as possible. We continuously strive to improve our lead times and accommodate your requests whenever possible.

Product RangeRAL 7016RAL 9005Other Colours
Half Round Gutters5 – 10 Working Days5 – 10 Working Days5 – 10 Working Days
Deepflow Gutters5 – 10 Working Days5 – 10 Working Days5 – 10 Working Days
Box Gutters5-10 Working Days5-10 Working Days5 – 10 Working Days
Moulded Ogee Gutters5 – 10 Working Days5 – 10 Working Days5 – 10 Working Days
Downpipes (All)5 Working Days5 Working Days10 Working Days
Fascia and Soffit Systems3 – 7 Working Days3 – 7 Working Days3 – 7 Working Days
Coping Systems3 – 7 Working Days3 – 7 Working Days3 – 7 Working Days
Bespoke Products7 – 15 Working Days7 – 15 Working Days7 – 15 Working Days

Please note: If your order includes multiple product ranges, the lead time for the entire order will be determined by the product with the longest lead time.

Additional Delivery Time: For deliveries to the Scottish Isles and Northern Ireland, please allow an additional 3-5 working days on top of the lead times shown above.

Delivery Charges

  • England & Wales: Orders over £2500 (excl. VAT) qualify for free delivery. For orders under £2500 (excl. VAT), delivery charges will be calculated at checkout.
  • Scotland: Orders over £4000 (excl. VAT) qualify for free delivery. For orders under £4000 (excl. VAT), delivery charges will be calculated at checkout.
  • Northern Ireland: Orders over £4000 (excl. VAT) qualify for free delivery. For orders under £4000 (excl. VAT), delivery charges will be calculated at checkout.

For delivery charges to other destinations, please contact us at info (at) metal-profiles (dot) co (dot) uk or call +44 7714 221728.

Delivery Dates & Times

If you require expedited delivery, please contact our customer service team at +44 7714 221728, and we will do our best to accommodate your request.

Please note: We are unable to guarantee timed deliveries. Deliveries will be made between 8:00 AM and 5:30 PM, Monday to Friday.

Delivery Errors

We kindly ask that you check the accuracy and condition of your goods upon delivery. If there are any issues, such as damage, please accept the delivery, note the issue on the delivery paperwork, and contact us immediately at +44 7714 221728. Failure to mark the paperwork correctly may affect the processing of damage claims.

Delivery Vehicle & Handling

For smaller orders, products are typically bundled within protective packaging (weighing no more than 25kg each) and delivered via a courier service. These items will be placed as close as possible to your delivery address.

For larger orders, items will be wrapped onto a pallet and delivered by a dedicated courier service. Please ensure there are enough people on site to unload these items as drivers will not offload palletized goods.

Please note: Due to the size and weight of some products, we recommend using two people to carry longer lengths. Metal Profiles Ltd will not be held responsible for any injuries that occur during self offloading.

Site Access

Please ensure there is clear access to the delivery site on the day of delivery. If you anticipate any access issues, please inform our customer service team when placing your order. If a delivery fails due to access restrictions that were not communicated to us, additional delivery charges may apply for a re-delivery.

Find us on Google Maps—we’re located in Chelmsford, Essex.