Return Policy
At Metal Profiles Ltd, we want you to be completely satisfied with your purchase. If you need to return an item, our return policy is designed to make the process as simple and straightforward as possible.
Return Eligibility:
- Standard Products: Most new, unopened items can be returned within 30 days of delivery for a full refund or exchange. Items must be in their original packaging and condition to qualify for a return.
- Custom Orders: Please note that custom-made or personalized products are not eligible for returns unless they are defective or damaged upon arrival.
How to Return an Item:
- Initiate a Return: To begin the return process, please contact our customer service team at info (at) metal-profiles (dot) co (dot) uk with your order number and the reason for your return. We will provide you with return instructions and a return authorization number.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item was received in error or is defective. We recommend using a trackable shipping service to ensure the safe return of your item.
- Restocking Fee: A restocking fee of 0% may apply to certain returns, depending on the item and its condition.
Refunds:
- Refund Process: Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method used during the purchase.
- Partial Refunds: In certain situations, partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges:
- Product Exchanges: If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. Exchanges are subject to product availability and may require additional shipping charges.
Non-Returnable Items:
- Exclusions: Some items are non-returnable, including custom orders, sale items, and gift cards. Please carefully review the product description before making your purchase to ensure it meets your needs.
Contact Us: If you have any questions or concerns about your return, please don’t hesitate to reach out to our customer service team at:
Phone: +44 7714 221728
Email: info (at) metal-profiles (dot) co (dot) uk
Find us on Google Maps—we’re located in Chelmsford, Essex.